If you have a comment, compliment or complaint, that you wish to register about the service you have received from the Royal Berkshire Fire and Rescue Service, you may do so at your local fire station, Community Fire Safety Office or Brigade Headquarters.

• You may register your comment, compliment or complaint in person, by telephone, E-mail (reception@rbfrs.co.uk) in writing or by fax. If you wish you may ask a friend to do this on your behalf. You may also contact an outside organisation (e.g. Citizens Advice Bureau) to assist you with this process.
  
  
• Please give your name, address, telephone/fax number or E-mail address where you can be contacted, as this will enable us to respond promptly. Please also tell us how you wish to be contacted.
  
  
• If you have a complaint, we will endeavour to respond back to you within seven days of receiving this. However if we cannot do so within this time scale we will contact you and advise you when we will be able to respond.
  
  
• If you are not satisfied with the response you receive you should refer the matter direct to Chief Fire Officer. RBFRS Headquarters. 103 Dee Road. Tilehurst. Reading. Berkshire. RG30 4FS. Fax number (0118) 959 0510.
  
  
• The Chief Fire Officer will endeavour to respond within seven days of receipt. If he is unable to do so he will contact you explaining why and give you a date by which he will respond.
  
  
• If you are still not satisfied with the response and action taken, you may appeal to The Royal Berkshire Fire Authority. This appeal must be made in writing (letter, fax, E-mail) to the Clerk and Monitoring Officer. Royal Berkshire Fire Authority. Brigade Headquarters. 103 Dee Road. Tilehurst. Reading. RG30 4FS. Fax number (0118) 959 0510.
  
  

Royal Berkshire Fire and Rescue Service
Headquarters
103 Dee Road
Tilehurst
Reading
Berkshire
RG30 4FS

Phone: 0118 945 2888
Fax: 0118 959 0510