When someone dials 999 and asks for the fire and rescue service, they will be put through to a member of Control room staff. Control operators are the first line of contact between members of the public needing assistance and the fire service.
They are responsible for the immediate mobilisation of crews and fire appliances together with any specialist equipment that is required. These posts attract varying rates of pay which are listed in the following section of this page.
Highly trained, they utilise a range of sophisticated information technology and must be able to react quickly, think fast and take and relay instructions accurately. Control rooms can be very busy places and staff must be able to function well under pressure and work as part of a close-knit team. Check out our latest vacancies here.
In any one shift, Control operators will deal with hundreds of calls, many of which are life-threatening emergencies, others which are less serious but still frightening or upsetting to the people involved.
|POSITION||ANNUAL SALARY||BASIC RATE/HR||O/T RATE*|
|Crew Manager (Control)|
|Watch Manager (Control)|
|Station Manager (Control)|
Note: More senior posts attract varying rates of pay.
*O/T = Overtime