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Customer Services Assistant, Pro rata (permanent, part-time)

Salary:  £25,979- £29,777 per annum (pro rata), Grade 3

Hours: Part Time; 21 Hours a week (Wednesday 1pm-5pm and all-day Thursday and Friday)

Location – Service Headquarters, Calcot, Reading

Excellent annual leave allowance of 25 days, gym, parking facilities and a Local Government Pension Scheme are available

An exciting opportunity has arisen for a Customer Services Assistant to join our Facilities team within RBFRS. The successful candidate will be based at HQ site, Calcot in Reading. RBFRS has a reputation of excellence, and we invest in our employees’ development and wellbeing. The role of the Customer Services Assistant is to deliver an excellent customer service to all our internal and external customers.  

This role will provide a great opportunity to work for a public service provider who engages their team within a diverse and inclusive environment. If you are a highly motivated and customer focused individual who can effectively build relationships with internal and external parties to RBFRS, in delivering an effective customer focused facilities service we would be keen to hear from you.

The key focus of this role is

  • To assist in the delivery of an efficient and customer focused reception at service headquarters, ensuring that visitors and telephone callers are greeted and that their matters are dealt with in a polite and efficient manner.  
  • To provide administrative support to the Facilities Department as directed by the Facilities Manager.  

Key role requirements (knowledge, skills and experience)

  • Experience of working in a Reception, Administration or Customer Services environment. 
  • Excellent communication skills with people at all levels, both internally and externally, remaining tactful and diplomatic at all times. 
  • Experience to multitask and organise priorities. 
  • Excellent experience of MS Word, Outlook and Excel. 
  • Experience of working in a busy administrative role 
  • Able to work independently and with initiative. 
  • Good written and verbal skills. 

Application and selection process

The successful candidate will demonstrate and promote behaviours in line with the Job Profile/Person Specification and our Behaviour Competency Framework as attached.

The Behavioural Competency Framework allows us to easily identify the behaviours that drive successful performance and enables us to deliver an effective service. The behaviours detailed within the job profile will be assessed throughout the selection process.

If you are interested in applying for this position, click Apply Now.

Please see the link to the Job Profile/Person Specification.

Appointment is conditional upon undertaking a Standard Disclosure and Barring Service (DBS) check. Rechecks will be required in line with the Disclosure and Barring Service (DBS) and Recruitment of Ex-Offenders Policy.  

For further details about the role or to simply discuss any adaptations or adjustments we can make to assist you in your application or with our recruitment process please contact Michelle Halliwell, Facilities Manager to arrange an informal discussion.

Please note we do not accept applications via Agencies or CVs without an accompanying application form.

The closing date for applications is 9am on Monday, 26 February

It is anticipated that the assessment/interview process will run week commencing 4 March 2024

Anticipated start date: 10 April 2024

Please note that is your personal responsibility to check whether by applying / accepting this position it would result in any Annual Allowance implications. A breach in the Annual Allowance threshold could result in a Tax charge.

Please view our privacy notice via this link Applicant Privacy Statement

Royal Berkshire Fire and Rescue Service values your individuality, your diversity and your dignity.  All are welcome here. Inclusion, diversity and equality are principles which guide our decisions and will be visible throughout the Service, and we will continually work to improve in these areas.  

We are committed to creating an inclusive culture of dignity and trust where everyone feels safe and comfortable to bring their whole self to work. 

Simply: The communities we serve are varied and diverse, we should be too. 

Applications are welcome for job-share or part time arrangements please enquire on application. 

All applications are considered on merit alone. We are a Disability Confident Leader – if you meet the essential criteria of the role, you will be guaranteed an interview if you choose to opt into the Disability Confident Scheme (formerly known as the Guaranteed Interview Scheme). 

To find out more: 

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