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Recommendation 5

Values and Culture in Fire and Rescue Services

Recommendation 5: 

By 1 June 2023, chief fire officers should make sure they provide accessible information for all staff and members of the public on how they can raise concerns and access confidential support (including through external agencies). Chief fire officers should also make sure accessible information is provided on how concerns and allegations will be investigated in a way that ensures confidentiality and is independent of the alleged perpetrator. 

RBFRS action:  

We have a publicised confidential independent service “Say So” for staff to raise concerns and there is a complaints process for the public to raise concerns on our website. 

Action: Complete