Accessibility

Accessibility Statement

This accessibility statement applies to rbfrs.co.uk. This website is run by Royal Berkshire Fire and Rescue Service (RBFRS). We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colours, contrast levels and fonts
  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.

Our approach to carrying out accessibility checks

We've decided to use a combination of methods for our organisation, as set out in

the GOV.UK guidance on deciding how to check your websites and in compliance with the No. 2 Regulations. 

We've completed a basic accessibility check on the RBFRS website. The process for this included:

We commissioned an external company to audit the RBFRS website. The process for this included auditing:

  • 20 regularly visited pages
  • 5 user journeys
  • 3 PDFs

Following this, the audit report was provided to RBFRS, details of which are available under the ‘preparation of this accessibility statement’ section.

We’ve also made the website text as simple as possible to understand.

How accessible this website is

To improve usability and accessibility, our website contains a Site Map, which provides a structure of the site for users to easily navigate.

We know some parts of this website are not fully accessible:

  • Some areas of the website may be difficult to navigate using a keyboard or screen reader software.

  • Some pages contain HTML code which may affect assistive technologies when trying to read the content accurately.

Most older PDF documents are not fully accessible to screen reader software – beyond September 2018.

  • Live video streams do not have captions.
  • Some video content that was published before 23 September 2020 does not contain captions or provide a transcript.
  • Third party content.

Feedback and contact information

If you need information on this website in a different format like accessible PDF or large print:

We’ll consider your request and get back to you as soon as possible.

If you would like directions to one of our sites, call or email us at reception@rbfrs.co.uk or call 0118 945 2888.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact: communications@rbfrs.co.uk or call 0118 938 4556.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Find out how to contact us.

Technical information about this website’s accessibility

Royal Berkshire Fire and Rescue Service is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to details listed in the non-compliance with the accessibility regulations. We strive to sustain Level AA standard.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Accessibility checks have been performed throughout the website with the majority of content issues fixed. We strive to achieve and maintain WCAG 2.1 AA standards, but it is not always possible for all our content to be accessible.

There are remaining areas that are depend on the site’s provider to meet the accessibility regulations.

The following areas have been identified:

  • Some areas of the website may be difficult to navigate using a keyboard or screen reader software. We plan to work with the site’s provider to fix this by December 2020 at the latest.
  • Some pages contain HTML code which may affect assistive technologies when trying to read the content accurately. We plan to work with our site’s provider to fix this by November 2020 at the latest.

Disproportionate burden

Not applicable.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Following a detailed review of our website, conducted in July and August 2020, we have improved the accessibility of all assets and pages published after 23 September 2018 or if they are essential to providing our services. Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from the accessibility regulations.

What we’re doing to improve accessibility

Navigation

To address the navigation issues listed above, we intend to work with the developer to improve the user experience. Changes will be made to the search bar and menu elements of the site.

Visual elements

We are committed to providing alternate text for visual elements that cannot be read by a screen reader (images, diagrams, graphs and other charts). While every effort has been made to add appropriate alternate text, we recognise that we can improve the user experience further by ensuring that the use of non-readable diagrams, charts and other graphs are kept to a minimum. 

Video content

All video content published on the website and on RBFRS’s social media channels following 23 September 2020 will contain captions and/or transcripts.

Easy Read documents

We intend to publish Easy Read versions of important documents, which use short sentences and pictures that support these words.

Interactive forms

We have improved the accessibility of forms which are essential for accessing our services, for example, referral forms to request a Safe and Well Visit. If you require a particular form in a more accessible format, please contact us.

Preparation of this accessibility statement

This statement was prepared on 2 September 2020. It was last reviewed on 21 September 2020.

This website was last tested against the basic accessibility regulations on 18 August 2020. The test was carried out in house by Royal Berkshire Fire and Rescue Service.

We have conducted a review of all webpages published since 23 September 2019 and assets published since 23 September 2018, with each page and asset being tested for accessibility. We also reviewed several pages and documents, which are key to delivering our services, published outside of these dates.

Following this review, an external company performed a detailed accessibility and usability audit on a sample of our website between 7 and 11 September 2020.