Our Performance
Every year, we set targets for our performance to ensure we are delivering what we have promised in our strategic commitments. We monitor our performance against our targets on an ongoing basis and formally report to the Audit and Governance Committee every quarter. The most recent quarterly reports are available below. In addition to information about our progress towards our targets, these include details of our main areas of risk, our financial position, and our contracts and projects. The data on this page may change due to ongoing data capture.
Our Performance in April 2025
Total number of incidents in Berkshire
Percentage of occasions we responded within 10 minutes
Safe and Well visits carried out
Total number of Fire Safety Audits completed
Number of complaints received
Our latest quarterly performance (January – March 2025)
Full Fire Safety Audits with a ‘Broadly Compliant’ result
Total number of emergency incidents in Berkshire
Occasions we responded to emergency incidents within 10 minutes
Referrals for threat of or incidence of arson, completed within 48 hours
Safe and Well Visits completed in Berkshire
Increase in the number of partner referrals received
Number of complaints received and resolved about Service interactions
Service delivery Hub exercises completed
Number of compliments received about service or personnel
Completion of Data Subject Requests (SARs) within the permitted time frames
Percentage of working time lost to staff sickness across all groups
Compliant spend as a percentage of our overall spend