Our Performance black icon

Our Performance

Every year, we set targets for our performance to ensure we are delivering what we have promised in our strategic commitments. We monitor our performance against our targets on an ongoing basis and formally report to the Audit and Governance Committee every quarter. The most recent quarterly reports are available below. In addition to information about our progress towards our targets, these include details of our main areas of risk, our financial position and our contracts and projects. The data on this page may change due to on-going data capture.

Please note that during March 2020, the Service put temporary measures in place to help control the spread of coronavirus and ensure our teams continue to be available to respond to emergencies. As a result, non-risk critical visits were suspended with the exception to individuals considered to be of the highest risk from fire, which is reflected on performance reporting in this period.

Our performance in August 2020

677 incidents attended in Berkshire in August 2020
51 fire safety audits were carried out in August 2020
In August 2020 we responded to incidents within 10 minutes 75.8% of the time
No complaints were received in August 2020
153 safe and well visits were carried out in August 2020

Our performance last quarter (July - September 2019)

July to September performance - 99.5% of eligible staff successfully completed their fitness test
July to September performance - 4% of working time lost to staff sickness across all groups
July to September performance - 100% compliant spend as a percentage of overall spend