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Our Performance

Every year, we set targets for our performance to ensure we are delivering what we have promised in our strategic commitments. We monitor our performance against our targets on an ongoing basis and formally report to the Audit and Governance Committee every quarter. The most recent quarterly reports are available below. In addition to information about our progress towards our targets, these include details of our main areas of risk, our financial position, and our contracts and projects. The data on this page may change due to ongoing data capture.

Our Performance in December 2025

Total number of emergency incidents in Berkshire

592

Occasions we responded to emergency incidents within 10 minutes

72.1%

(Target: 75%)

Safe and Well Visits completed in Berkshire

440

Total number of Fire Safety Audits completed

86

Number of complaints received 

1

Number of compliments received

4

Our latest quarterly performance (Q3 October – December 2025)

Occasions we responded to emergency incidents within 10 minutes

73.3%

Total number of emergency incidents in Berkshire

1,937

Total number of Fire Safety Audits completed

230

Safe and Well Visits completed in Berkshire

1,462

Referrals for threat of or incidence of arson, completed within 48 hours

78.8%

Statutory fire consultations completed

248

Number of compliments received

16

Service delivery Hub exercises completed

4

Visits to Buildings in Interim Measures

53