Are you a resident?

COVID-19 Update

Royal Berkshire Fire and Rescue Service is limiting non-essential contact with the public to help control the spread of Coronavirus and ensure our teams continue to be available to respond to emergencies.

We are also taking responsible steps to protect our communities and staff from unnecessary risk by suspending Safe and Well Visits, with the exception to individuals considered to be of the highest risk from fire.

We will update you as the situation progresses at

To qualify for this free Safe and Well visit, you must answer yes to at least one of the following: 

  • Aged 60 and over

  • Have limited mobility
  • Be an oxygen user
  • Have a sensory need (hearing and/ or sight)
  • Have a hoarded home
  • Confined to the bed
  • Have a learning disability
  • Be living with a mental illness

  • Have Dementia

  • Use Dialysis

We will also consider you for a free Safe and Well Visit if you answer yes to any of the following:

  • Have a drug or alcohol dependency
  • Have emollient creams applied to your skin
  • Have mental health needs
  • Are a smoker
  • Are living alone
  • Have no smoke detection or have had a previous fire

If you answer yes to any of the above, or have any questions about our Safe and Well visit service, please either contact us on:

Freephone: 0800 587 6679


If you would like to request a Safe and Well visit, please either:

You can then, email or post your information or form to the following:



Royal Berkshire Fire and Rescue Service


Newsham Court

Pincents Kiln



RG31 7SD

If you don’t qualify for a free Safe and Well visit then please visit our safety information on our website to find advice: Alternatively, contact your local fire station for home fire safety advice or email