Are you a referring agency?

To qualify for this free Safe and Well visit, the resident must answer yes to at least one of the following:

  • Have limited mobility
  • Be an oxygen user
  • Have a sensory need (hearing and/ or sight)
  • Have a hoarded home
  • Confined to the bed
  • Aged 65 and over
  • Have a learning disability

We will also consider the resident for a free Safe and Well Visit if they answer yes to any of the following:

  • Have a drug or alcohol dependency
  • Have emollient creams applied to your skin
  • Have mental health needs
  • Are a smoker
  • Are living alone

If you answer yes to any of the above, or have any questions about our Safe and Well visit service, please either contact us on: 

Freephone: 0800 587 6679


If you would like to request a Safe and Well visit for a resident, please either:

  • Send the following information to us: The individual’s name, the individual’s address, including the postcode, the individual’s phone number.
  • Complete the Safe and Well Visit Agency-Referral Form.

You can then, email or post the information or form to the following:



Royal Berkshire Fire and Rescue Service


Newsham Court

Pincents Kiln



RG31 7SD

If the individual doesn’t qualify for a free Safe and Well visit then contact the local fire station for home fire safety advice or email